Lena calls your patients
& eliminates staff time on unanswered calls
50% of clinician time is spent on phone tag for non-clinical calls. Lena AI automates these calls with high success & scales clinicians
50% of clinician time is spent on phone tag for non-clinical calls. Lena AI automates these calls with high success & scales clinicians
50% of clinician time is spent on phone tag for non-clinical calls. Lena AI automates these calls with high success & scales clinicians
50% of clinician time is spent on phone tag for non-clinical calls. Lena AI automates these calls with high success & scales clinicians
AI Agents
Automate Non-clinical Calls
Improve efficiency & Outcomes
Automate Non-clinical Calls
Improve efficiency & Outcomes
Implement telephonic AI automation on non-clinical calls that require high staff time and drive revenue, outcomes and patient satisfaction.
Implement telephonic AI automation on non-clinical calls that require high staff time and drive revenue, outcomes and patient satisfaction.
Care Program Enrollment
Care Program Enrollment
Care Program Enrollment
Care Program Enrollment
Care Program Enrollment
Double program enrollments & increase clinical staff caseloads by automating enrollment calls with AI.
Double program enrollments & increase clinical staff caseloads by automating enrollment calls with AI.
Double program enrollments & increase clinical staff caseloads by automating enrollment calls with AI.
Double program enrollments & increase clinical staff caseloads by automating enrollment calls with AI.
Screening Questionnaires
Screening Questionnaires
Screening Questionnaires
Screening Questionnaires
Screening Questionnaires
Reach more patients, complete more screenings, drive in-network care & close care gaps with AI calls.
Reach more patients, complete more screenings, drive in-network care & close care gaps with AI calls.
Reach more patients, complete more screenings, drive in-network care & close care gaps with AI calls.
Reach more patients, complete more screenings, drive in-network care & close care gaps with AI calls.
Reach more patients, complete more screenings, drive in-network care & close care gaps with AI calls.
Referral Scheduling
Referral Scheduling
Referral Scheduling
Referral Scheduling
Referral Scheduling
Reduce referral leakage & double patients reached for referral scheduling with AI calls.
Reduce referral leakage & double patients reached for referral scheduling with AI calls.
Reduce referral leakage & double patients reached for referral scheduling with AI calls.
Reduce referral leakage & double patients reached for referral scheduling with AI calls.
Reduce referral leakage & double patients reached for referral scheduling with AI calls.
Lena AI Scales Successful Patient Calls
Lena AI Scales Successful Patient Calls
Lena AI Scales Successful Patient Calls
Lena AI Scales Successful Patient Calls
Patient Reach Rate
73%
Successful Conversation
88%
Patient Satisfaction
92%
Patient Reach Rate
73%
Successful Conversation
88%
Patient Satisfaction
92%
Patient Reach Rate
73%
Successful Conversation
88%
Patient Satisfaction
92%
Patient Reach Rate
73%
Successful Conversation
88%
Patient Satisfaction
92%
Lena AI
Lena AI
Lena AI
Lena AI
“Hi Mr. Jones, my name is Lena and I’m the digital aide to Nurse Amy from Baptist Care. She wanted to check-in since your last visit. How have you been feeling?”
“Hi Mr. Jones, my name is Lena and I’m the digital aide to Nurse Amy from Baptist Care. She wanted to check-in since your last visit. How have you been feeling?”
“Hi Mr. Jones, my name is Lena and I’m the digital aide to Nurse Amy from Baptist Care. She wanted to check-in since your last visit. How have you been feeling?”
“Hi Mr. Jones, my name is Lena and I’m the digital aide to Nurse Amy from Baptist Care. She wanted to check-in since your last visit. How have you been feeling?”
Live Call
Live Call
Live Call
Live Call
Check-in Call - General Wellness
Check-in Call - General Wellness
Check-in Call - General Wellness
Check-in Call - General Wellness
Multilingual Voice Capability
Multilingual Voice Capability
Multilingual Voice Capability
Support for multiple languages to culturally represent all communities
Support for multiple languages to culturally represent all communities
Support for multiple languages to culturally represent all communities
Cultural Representation
Lena AI Speak 15+ Languages
Lena can detect patient’s language to continue the conversation. We can then translate to english for documentation and for care team insights.
Increase Reach
Doubles Reach Rates with Intelligent Calling
Lena automatically retries unanswered calls, sends text-messages, and leaves voicemails to achieve industry-leading reach rates on the phone. All personalized, no spam-like mass campaigns.
Live Call Escalation
Live Call Escalation
Live Call Escalation
Live Call Escalation
Transportation Need Identified
Transportation Need Identified
Transportation Need Identified
Transportation Need Identified
Escalate to staff
95%+ call completion with Lena human-in-the-loop
Transfer live calls or have your agent coordinate a follow-up by your staff in-the-loop. Short on staff? Have Lena human navigators handle it.
Actionable Recommendations
Lena AI Recommends Actionable Follow-ups
Detect barriers and get actionable recommendations so care teams can take action.
Appointment Transportation Needed
Appointment Transportation Needed
Appointment Transportation Needed
Patient does not have transportation to their upcoming appointment with Dr. William Jones at the Mayfair Hospital, located at ...
Patient does not have transportation to their upcoming appointment with Dr. William Jones at the Mayfair Hospital, located at ...
Patient does not have transportation to their upcoming appointment with Dr. William Jones at the Mayfair Hospital, located at ...
Status: Not Started
Status: Not Started
Status: Not Started
High Urgency
High Urgency
High Urgency
Live Call
Live Call
Live Call
Check-in Call - General Wellness
Check-in Call - General Wellness
Check-in Call - General Wellness
Humans
Complex Navigation
with Lena's Live Navigators
Complex Navigation
with Lena's Live Navigators
Leverage Lena's trained staff to navigate complex coordination needs to resolve barriers and improve outcomes
Leverage Lena's trained staff to navigate complex coordination needs to resolve barriers and improve outcomes
LenaCare
Dedicated Human Navigators
LenaCare
Dedicated Human Navigators
Concierge-like dedicated navigators for high-risk and rising-risk populations. Shown to reduce total cost of care by up to $6,400 per patient.
How it works
Care teams share a list,
we handle the rest
01
Share a list of high risk and rising risk patients
01
Share a list of high risk and rising risk patients
01
Share a list of high risk and rising risk patients
02
LenaCare team handles outreach and enrollment
02
LenaCare team handles outreach and enrollment
02
LenaCare team handles outreach and enrollment
03
Lena coordinates care and navigates social needs
03
Lena coordinates care and navigates social needs
03
Lena coordinates care and navigates social needs
What we help patients with
Comprehensive Navigation
Appointment Scheduling
Appointment Scheduling
Home Health Coordination
Home Health Coordination
Insurance Coordination
Insurance Coordination
Tech Help
Tech Help
DME Coordination
DME Coordination
Transportation
Transportation
Recreation & Wellness
Recreation & Wellness
Social Assistance
Social Assistance
Finding Doctors
Finding Doctors
Meds & Refills
Meds & Refills
Daily Living Errands
Daily Living Errands
Mental Health Navigation