While working at the Texas Medical Center, Alex saw patients struggle with the routine aspects of healthcare - finding appointments, dealing with insurance, finding transportation, dealing with pharmacies, coordinating home health, and so much more. It was overwhelming for patients and their caregivers. Things fell through the cracks, care got delayed and health worsened.

He decided to personally navigate patients in their care. Alex spent his days working on routine tasks, no matter how small. He searched for technicians to fix a patient's wheelchair, searched for dentists, scheduled appointments, and even called insurance. Despite helping with solely logistical support, patients' health and morale improved.

Alex created Lena with the vision that every patient must have access to an expert navigator - a connected healthcare insider that knows what the next step is and coordinates the process.

We believe technology and AI focused on these non-clinical tasks can make this possible by augmenting clinicians through the automation of these repeatable, routine phone calls. The future of healthcare is one in which patients get more one-on-one with their nurse and doctors, while technology handles the rest.