Voice & Digital Assistance
Appointments, Refills, Referrals & More
Conversational Assistance Through Text & Chat
Patients can now have their health tasks handled by their health concierge through the convenience of texting, digital messaging, and voice communication.
Real Connection With Patients
Your Lena Assistant works with your care team and takes care of tasks so you never have to schedule appointments, deal with insurance, and wonder what you should do next.
Concierge Patient Journeys
Care Plan & Social Support
Address Patient Needs In Real Time
With Lena, you extend an on-demand and proactive concierge to patients to help them adhere to the care plan and to address social determinant of health barriers.
at the right time & on their terms
Patients can collaborate with their concierge through asynchronous communication at their convenience.
Real-time concierge assistance through live chat available through the clinic’s website.
Calls & Voice Self-Service
Patients can call and reach a concierge to resolve issues and questions immediately.