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Give Patients a Concierge Assistant

A tech-enabled concierge experience that improves access, patient satisfaction, and reduces hospitalizations and readmissions.

 

Voice & Digital Assistance

Appointments, Refills, Referrals & More

Conversational Assistance Through Text & Chat

Patients can now have their health tasks handled by their health concierge through the convenience of texting, digital messaging, and voice communication.

Real Connection With Patients

Your Lena Assistant works with your care team and takes care of tasks so you never have to schedule appointments, deal with insurance, and wonder what you should do next.

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Concierge Patient Journeys

Care Plan & Social Support

Address Patient Needs In Real Time

With Lena, you extend an on-demand and proactive concierge to patients to help them adhere to the care plan and to address social determinant of health barriers.

Support Patients
at the right time & on their terms

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SMS-Text

Patients can collaborate with their concierge through asynchronous communication at their convenience.

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Live Chat

Real-time concierge assistance through live chat available through the clinic’s website.

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Calls & Voice Self-Service

Patients can call and reach a concierge to resolve issues and questions immediately.

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Evidence-based
Clinical Outcomes

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Card displaying Concierge Services for clinics
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