Navigation for Seniors that Reduces Costs & Care Gaps
Enhanced senior advocacy and patient guidance to boost preventive care, lower hospitalizations and readmissions, and bridge care gaps.
Did you know?
Up to 90% of care barriers are non-clinical?
Even among the high risk, complex elderly population, over 90% of needs and barriers that arise are about navigating the healthcare system and social resources.
The Scale Problem
Few seniors use the Patient Portal. Nurse Care Coordination is manual and cost-prohibitive
Only 17% of older adults use the patient portal or self-service apps, resulting in highly manual telephonic nurse engagement. Traditional care management teams cost $1 million to reach 1,000 seniors every year.
Introducing
Lena, a personal assistant for seniors
A dedicated assistant available to seniors by text and phone calls. The Lena Assistant is an advocate that handles of care and social tasks that address patient needs and removes barriers
How does it work?
Invitation from the Care Team or Health Plan
Patient receives an invitation from their care team to join Lena and get a Lena Personal Assistant.
Matched with a Lena Assistant
Patients and members are onboarded through an introductory phone call and matched with their Lena Personal Assistant. The Lena Assistant begins building a relationship founded in trust and creates a profile of the member's needs and preferences.
Patient Requests
are Handled by Lena
Patients can request tasks via SMS Live Chat or Voice at any time. Their Lena assistant handles their request immediately, looping them in on progress and checking in continuously. T
Care Plan Guided
Navigations
Lena is an extension of the member's care team with deep access to their care plan and critical gaps in their care. The Lena Assistant has their care plan and social needs on autopilot so nothing falls through the cracks.
A Personal Assistant that handles healthcare and social navigation needs
Chat & Voice
Patients can request tasks via SMS Chat or Voice
Patients can text, call, or communicate with their Lena Assistant however they prefer. No need to download complicated or frustrating applications.
Industry Leading Engagement from toughest to engage elderly population
Patients engage with the Lena Assistant to request tasks and support for navigating their care and social barriers.
A twelve-month case study showed 77% of users continued to engage with their Lena Assistant without dropping off or dis-enrolling.
Warm referrals from providers to the Lena program resulted in 90%+ enrollment success rates. List-based referral and cold outreach resulting in 60%+ enrollment success rates.
29% cost savings validated by clinical study
Patients referred to Lena were observed for their utilization of the ER, Inpatient Admissions, and 30-day Readmissions in the following year (Jan - Jun 2021). Lena users were matched to a baseline group (n = 204) controlling for risk score, demographic score, age, and gender.
Contact Us
Schedule a demo and receive a value-analysis so you can see the measurable impact and return on investment.