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Follow-up with Discharged Patients

to Reduce Readmissions & Leakage

Call & Screen Patients

Call discharged patients to screen for clinical needs or barriers to access care. Lena AI can offer assistance to schedule a follow-up appointment.

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Schedule Follow-up Appointment

Lena can directly schedule the patient or coordinate across networks by calling clinics to get the patient a prompt appointment.

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Schedule Reminders and Check-ins via Call or Text

Lena offers patients a reminder text or call to reduce no-shows and identify barriers prior to the appointment.

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Improve Quality, Drive Revenue, & Reduce Costs

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Create Call Goals & View Individual Calls

Create custom goals for Lena’s calls, review each individual call for quality assurance or to dig deeper into a patient case.

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Monitor Engagement at Scale

View call metrics and goal performance to keep a pulse on your patient follow-ups over time.

Lena’s Human-in-the-loop Model for Quality & Resolution

Lena escalates to a navigator staffed by Lena Health to respond to issues and address tasks that the AI may not be able to complete successfully.

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Lena Speaks the Patient’s Language

Lena can detect patient’s language to continue the conversation. We can then translate to english for documentation and for care team insights.

Want to learn more? Reach out to see how we can work together.

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LenaHealth

Let’s revolutionize the care experience together.

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