Follow-up with Discharged Patients

to Reduce Readmissions & Leakage
Call & Screen Patients
Call discharged patients to screen for clinical needs or barriers to access care. Lena AI can offer assistance to schedule a follow-up appointment.
Schedule Follow-up Appointment
Lena can directly schedule the patient or coordinate across networks by calling clinics to get the patient a prompt appointment.
Schedule Reminders and Check-ins via Call or Text
Lena offers patients a reminder text or call to reduce no-shows and identify barriers prior to the appointment.
Improve Quality, Drive Revenue, & Reduce Costs
Create Call Goals & View Individual Calls
Create custom goals for Lena’s calls, review each individual call for quality assurance or to dig deeper into a patient case.
Monitor Engagement at Scale
View call metrics and goal performance to keep a pulse on your patient follow-ups over time.
Lena’s Human-in-the-loop Model for Quality & Resolution
Lena escalates to a navigator staffed by Lena Health to respond to issues and address tasks that the AI may not be able to complete successfully.
Lena Speaks the Patient’s Language
Lena can detect patient’s language to continue the conversation. We can then translate to english for documentation and for care team insights.
