Artificial Intelligence Enables Lena's 1-on-1 Human Concierge at Scale

Immediate, 24/7 Assistance with Voice & text-based Conversational AI

AI Intent Model Loops in Human Personal Assistant for consistent patient experience

Quality Interactions Ensured with AI sentiment analysis

How It Works
A Lena Personal Assistant Handles Tasks so Patients Don't Have to
Lena Supports Patients with

Appointment Management

Finding Care

Medication Management

Finding Transportation

Loneliness: Social Support

Financial Assistance

Food Accessibility

Coverage & Health Costs

Finding Daily Living Help

Tech Help


Real Human Connection
The Lena Assistant
a Call or Text Away
Patients can text, call, or communicate with their Lena Assistant however they prefer. No need to download complicated or frustrating applications.
How Patients Get a Lena Assistant
1
Referral:
Health Plans & Providers offer their patients the Lena Concierge as a benefit.
2
Patients Paired & Introduced:
Patients meet their Lena Personal Assistant in an introductory call
3
Ongoing Concierge Support
Lena provides care-plan guided engagement and handles patient navigation requests
