Enable Concierge Primary Care

Elevate a patient's experience with the Lena Concierge Assistant for the clinic that reduces cost of care, increases patient retention, and improves patient satisfaction.

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Why Concierge Matters

$3,125/patient annually

The avoidable annual additional care cost when patients don’t have adequate navigation support.

$7,600/physician annually

The cost associated with average patient churn for PCPs and specialists.

$48,000/clinic annually

The staffing and overhead costs per physician to implement a clinic concierge service.

The Lena Effect

30% Reduced Cost of Care

Increase practice revenue through cost savings in value-based and capitated contracts.

92 Net Promoter Score

Patients with access to a Lena Concierge Assistant report a 92% satisfaction score.

300% Cost Savings

Lena’s Concierge Assistant provides practices with a concierge service that is 3X cheaper than implementing internally.

What Your Patients Get with Lena

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Appointment Scheduling

Have the Lena Health Assistant schedule or reschedule appointments with providers, test centers, or even transportation.

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Referrals & Finding Care

Lena helps patients find in-network providers, test centers, and care services like vaccinations.

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Pharmacy & Refills

Lena simplifies getting medications by helping with refill orders and coordinating with the pharmacy to have them ready for pick-up or delivery.

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Finding Transportation

Finding the right transportation with the right budget can be challenging. The Lena Assistant sources local resources so patients have options.

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Coverage & Cost

The Lena Assistant helps patients get answers to coverage and cost questions so there are no surprises. No more waiting on hold with call center agents.

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Social Assistance

From finding income assistance to available professional services, Lena helps patients find and connect with local community organizations that already exist, but they may not be aware of.

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Tech Help

The Lena Assistant can help patients set up telemedicine visits, navigate the web, or use a new tech tool around their home.

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Daily Living Errands

Aging independently means sometimes getting help with errands such as installations or cleaning. Lena helps patients find and coordinate support with available resources that fit their budget.

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How it Works

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Set Eligibility Criteria

You choose if all patients of the clinic or a select population will receive access to the Clinic's Concierge Assistant

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We Create Your Clinic Materials

We can create digital and physical collateral for your clinic, for patients, and for staff to elevate the new Concierge program.

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Incorporate to
Your Systems

Simply create accounts in your EMR and payer portals. We'll leverage the access to coordinate care and support patients.

Get in Touch!

Let's transform the care experience together through tech-enabled concierge navigation that improves outcomes, satisfaction, and value-based savings

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