Enable Concierge Primary Care
Elevate a patient's experience with the Lena Concierge Assistant for the clinic that reduces cost of care, increases patient retention, and improves patient satisfaction.
Why Concierge Matters
The avoidable annual additional care cost when patients don’t have adequate navigation support.
The cost associated with average patient churn for PCPs and specialists.
The staffing and overhead costs per physician to implement a clinic concierge service.
The Lena Effect
30% Reduced Cost of Care
Increase practice revenue through cost savings in value-based and capitated contracts.
92 Net Promoter Score
Patients with access to a Lena Concierge Assistant report a 92% satisfaction score.
300% Cost Savings
Lena’s Concierge Assistant provides practices with a concierge service that is 3X cheaper than implementing internally.
What Your Patients Get with Lena
Have the Lena Health Assistant schedule or reschedule appointments with providers, test centers, or even transportation.
Referrals & Finding Care
Lena helps patients find in-network providers, test centers, and care services like vaccinations.
Pharmacy & Refills
Lena simplifies getting medications by helping with refill orders and coordinating with the pharmacy to have them ready for pick-up or delivery.
Finding the right transportation with the right budget can be challenging. The Lena Assistant sources local resources so patients have options.
Coverage & Cost
The Lena Assistant helps patients get answers to coverage and cost questions so there are no surprises. No more waiting on hold with call center agents.
From finding income assistance to available professional services, Lena helps patients find and connect with local community organizations that already exist, but they may not be aware of.
The Lena Assistant can help patients set up telemedicine visits, navigate the web, or use a new tech tool around their home.
Daily Living Errands
Aging independently means sometimes getting help with errands such as installations or cleaning. Lena helps patients find and coordinate support with available resources that fit their budget.
How it Works
Set Eligibility Criteria
You choose if all patients of the clinic or a select population will receive access to the Clinic's Concierge Assistant
We Create Your Clinic Materials
We can create digital and physical collateral for your clinic, for patients, and for staff to elevate the new Concierge program.
Simply create accounts in your EMR and payer portals. We'll leverage the access to coordinate care and support patients.
Get in Touch!
Let's transform the care experience together through tech-enabled concierge navigation that improves outcomes, satisfaction, and value-based savings