Concierge Experience for Clinics
Elevate and modernize your practice with a tech-enabled concierge experience for patients
Transform your Clinic
with a Multichannel Concierge Experience
SMS-Text
Patients can collaborate with their concierge through asynchronous communication at their convenience.
Live Chat
Real-time concierge assistance through live chat available through the clinic’s website.
Calls & Voice Self-Service
Patients can call and reach a concierge to resolve issues and questions immediately.
Concierge Experiences
Build Trust, Loyalty & Improve Quality
Use Case 1
Augment Your Call Center with Digital Concierge
Reduce Clinic Call Volume
With a digital concierge, your call center staff can have a breather and patients can have alternatives during peak call hours and seasons.
Offer Patients More Availability
Connect with patients during lunch time, after-hours, and on weekends.
How it Works
Use Case 2
Replace Your Existing Call Center
Unlock Operational Savings
Lena is more cost-effective than staffing and managing your call center internally. Achieve savings and avoid the annual staffing headaches.
Your Dedicated & Local Virtual Team
Your Lena Concierge team can coordinate and work with you team as much as desired. Schedule check-ins or coordinate with them on an “as-needed” basis.
You Choose
the Plan
You decide what makes sense for your unique practice and how you want to implement a concierge program.
We Plug into
Your Workflows
Simply create accounts in your EMR and payer portals. We'll leverage the access to coordinate care and support patients.
We Introduce Your Dedicated Team
We expand your team of concierge navigators and quality managers on day 1 so you can be in control.
Get a Free Economics & Impact Analysis
Schedule a demo and receive a complementary value-analysis so you can see the measurable impact and return on investment.