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Concierge Experience for Clinics

Elevate and modernize your practice with a tech-enabled concierge experience for patients

 

Transform your Clinic
with a Multichannel Concierge Experience

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SMS-Text

Patients can collaborate with their concierge through asynchronous communication at their convenience.

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Live Chat

Real-time concierge assistance through live chat available through the clinic’s website.

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Calls & Voice Self-Service

Patients can call and reach a concierge to resolve issues and questions immediately.

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Concierge Experiences
Build Trust, Loyalty & Improve Quality

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Use Case 1

Augment Your Call Center with Digital Concierge

Reduce Clinic Call Volume

With a digital concierge, your call center staff can have a breather and patients can have alternatives during peak call hours and seasons.

Offer Patients More Availability

Connect with patients during lunch time, after-hours, and on weekends.

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How it Works

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Use Case 2

Replace Your Existing Call Center

Unlock Operational Savings

Lena is more cost-effective than staffing and managing your call center internally. Achieve savings and avoid the annual staffing headaches.

Your Dedicated & Local Virtual Team

Your Lena Concierge team can coordinate and work with you team as much as desired. Schedule check-ins or coordinate with them on an “as-needed” basis.

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You Choose
the Plan

You decide what makes sense for your unique practice and how you want to implement a concierge program.

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We Plug into
Your Workflows

Simply create accounts in your EMR and payer portals. We'll leverage the access to coordinate care and support patients.

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We Introduce Your Dedicated Team

We expand your team of concierge navigators and quality managers on day 1 so you can be in control.

Get a Free Economics & Impact Analysis

Schedule a demo and receive a complementary value-analysis so you can see the measurable impact and return on investment.

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